Customer service agents
External customers ask for refunds, account help, or transfers. Attackers use the same channel to impersonate staff, pressure the agent, or bypass checks.
How Cortega protects the workflow
Building the agent on Cortega lets the operator apply social-engineering, fraud, and refund-policy checks before model responses reach the customer. Routing, load balancing, and failover keep model selection and failure handling in the gateway.
