Nurse bots, patient service bots, and back-office agents now handle triage, prior authorization, coding, scheduling, and patient questions. Cortega checks each one against your policies, controls what it can reach, masks PHI, and records every action. Runs inside your infrastructure and is built to support a BAA.
Nurse, patient service, and back-office bots can be talked out of the policies they were given.
Instructions planted in an agent’s memory or a tool result, and social engineering aimed at the bot.
An agent with access to EHR or payer tools can call any tool on them.
Patient identifiers and PHI in prompts, replies, and tool calls.
Loops, wrong-tool calls, and spend with no limit.
AI infrastructure that isn’t compliance-ready, well tested, or evidence-ready.
From the Cortega console.
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